Privacy Policy

Brindley Cleaning Services Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect any information you provide to us when using our website or services or communicating with us through any channel. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal information from you:

• Name

• Contact details, including phone number and email address

• Address and property details

• Payment details (where applicable)

• Information about your cleaning preferences and requirements

• Communication records (including emails, WhatsApp messages, or phone conversations)

• IP address and website usage data

2. How We Use Your Information

We use the information we collect to:

• Provide cleaning services and manage your bookings

• Process payments and issue invoices

• Communicate with you regarding your appointments, inquiries, and feedback

• Improve our website, products, and services

• Ensure compliance with legal and regulatory requirements

• Send promotional offers, newsletters, or updates (only with your consent)

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a Contract – To provide the cleaning services you have requested

• Consent – For marketing communications where you have opted in

• Legitimate Interest – For operational and business purposes, such as improving our services and maintaining customer relationships

• Legal Obligation – To comply with applicable laws and regulations

4. How We Protect Your Information

We are committed to ensuring the security of your information. We have implemented suitable physical, electronic, and managerial procedures to safeguard our collected information.

However, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your data.

5. Sharing Your Information

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information with third parties only in the following circumstances:

• Service Providers – We may share your information with trusted service providers who assist us in delivering our services, such as payment processors and IT support providers.

• Legal Compliance – We may disclose your information if required by law or in response to legal processes, such as court orders.

• Debt Recovery – If your account is overdue, we may share your details with a debt collection agency.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

• Right to Access – You can request a copy of the personal information we hold about you.

• Right to Rectification – You can request that we correct any inaccurate or incomplete data.

• Right to Erasure – You can request that we delete your personal data, subject to legal obligations.

• Right to Restrict Processing – You can request that we limit the processing of your data in certain circumstances.

• Right to Data Portability – You can request that your data be transferred to another service provider.

• Right to Object – You can object to processing your data for direct marketing purposes.

To exercise your rights, please get in touch with us at hello@brindleyservices.com. We will respond to your request within one month.

7. Data Retention

We will retain your data for as long as necessary to provide our services and comply with legal obligations. We will securely delete or anonymize your data when we no longer need it.

8. Cookies and Website Usage

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your computer that allow us to analyze website traffic and enhance functionality.

We use the following types of cookies:

• Essential Cookies – The website must function correctly.

• Analytical Cookies – To monitor website traffic and usage patterns.

• Functional Cookies – To remember your preferences and settings.

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect your website experience.

9. Marketing Communications

With your consent, we may send you marketing emails or newsletters. You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at hello@brindleyservices.com

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We recommend reviewing this page periodically to stay informed about how we protect your privacy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please get in touch with us at:

Brindley Cleaning Services Ltd

Email: hello@brindleyservices.com

Phone: [+447930618356]

By using our website or services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.