Terms & Conditions

Brindley Cleaning Services Ltd – Terms and Conditions

These Terms and Conditions apply to all services provided by Brindley Cleaning Services Ltd (“we,” “our,” or “BC”). By placing an order via WhatsApp, email, or our website, the Customer agrees to these Terms and Conditions, which form a legally binding agreement between the Customer and BC.

Professional Cleaning Services

We provide a range of cleaning services, including but not limited to:

• End-of-Tenancy Cleaning

• Carpet Cleaning

• After-Builders Cleaning

• Sparkle Cleaning (Light)

• Commercial Cleaning

1. Domestic Cleaning

• The Customer must sign and return the Agreement and Direct Debit forms before or during the first cleaning visit.

• The Customer agrees to pay the monthly fee via Direct Debit.

• BC reserves the right to suspend services if payments are missing or paperwork is not returned before the first visit.

• A minimum of 2 hours per visit applies to all domestic cleaning services.

• Unless otherwise agreed with Brindley Services Ltd, the customer must provide a task list, cleaning detergents, and equipment that is safe and in working order.

• If the Customer does not provide cleaning materials, BC can purchase them on the Customer’s behalf, and an additional charge will apply.

• Key collection outside the local postal area will incur a £10 charge (excl. VAT).

• Monthly payments will be refunded only if the Customer cancels the service for more than four consecutive weeks.

• BC is not responsible for triggering alarm systems. Customers must provide instructions for alarm deactivation/activation.

• The minimum contract length for Bronze, Silver, Gold, and Platinum packages is 30 days.

1.1 End-of-Tenancy Cleaning

• BC reserves the right to adjust the initial quotation if the Client’s original requirements change.

• Key collection outside the local postal area will incur a £15 charge (excl. VAT).

• A minimum of 3 hours per visit applies to end-of-tenancy cleaning.

• The Customer must provide a task list, cleaning detergents, and equipment unless otherwise arranged with BC.

• BC will supply cleaning detergents for an additional £2 per hour if the Customer does not provide them.

• Depending on the property's condition, end-of-tenancy cleaning may take double or triple the time required for general cleaning. Additional hourly charges will apply.

2. Payments

• Payment is required on the day of the cleaning session unless otherwise agreed.

• Payments can be made via bank transfer, cash, debit/credit card, standing order, or Direct Debit.

• If payment is made by credit card, a 4% surcharge will apply.

• BC will not share Customer details with third parties.

• The Customer agrees that any outstanding amounts owed to BC may be charged to the debit/credit card provided at booking.

• Late payments may incur additional charges.

• Accounts with overdue invoices beyond 30 days will be referred to a collections agency, and an additional 15% charge will be applied to the outstanding balance.

3. Refunds

• A 50% refund will be issued if a cleaning service cannot be provided due to circumstances beyond the Client’s control.

• No refunds will be issued if the Client was present during the cleaning, inspected the property, and did not raise any complaints.

4. Complaints

• Complaints regarding dissatisfaction, damage, or theft must be reported within 24 hours of the service.

• BC will investigate complaints and endeavour to resolve them.

• The Customer must allow BC to return and correct issues before hiring third-party services.

• Complaints will not be accepted if the Client was present during the cleaning and raised no issues at the time.

• Inventory checks must be conducted within 24 hours of the cleaning service. Complaints based on inventory reports filed after this period will not be accepted.

• BC will respond to complaints within 5 working days.

5. Claims

• Fragile and valuable items must be secured or removed before the cleaning service.

• BC’s liability for key loss is limited to £30 per household.

• In case of damage, BC will repair the item. If repair is impossible, BC will credit the Customer with the item’s current value.

• Claims will not be entertained if there is an outstanding balance on the Customer’s account.

• Fraudulent claims will be prosecuted.

6. Insurance

• BC holds public liability insurance covering accidental damage caused by its operatives.

• There is a £350 insurance excess, with £150 payable by the Customer and £200 by BC.

• Claims must be reported within 24 hours of the service date.

7. Customer Satisfaction

• If the Customer is not completely satisfied with the service, BC will inspect and correct any issues at no additional cost.

• The Customer must be present during the recovery clean.

• BC reserves the right not to provide more than one recovery clean.

8. Liability

BC will not be held liable for:

• Tasks not listed on the agreed task list.

• Incomplete cleaning due to insufficient materials, equipment, hot water, or power.

• Damage to worn or discoloured fabrics made more visible after cleaning.

• Pre-existing stains that cannot be removed with standard cleaning methods.

• Damage caused by faulty equipment or detergents provided by the Customer.

• Items requiring special cleaning methods not disclosed by the Customer.

9. 100% Guarantee

BC is committed to providing high-quality service. If the Customer is unsatisfied, BC will return to correct any issues at no additional cost.

10. Cancellations

10.1 Regular Domestic Cleaning

• The Customer must provide at least 24 hours' notice to cancel or reschedule a cleaning appointment.

• Cancellations with less than 24 hours notice will incur the full-service charge.

• If the cleaner is unable to gain access to the property, the Customer will be charged for the full cleaning visit.

• A minimum of 30 days’ notice is required to terminate a regular cleaning contract.

10.2 End-of-Tenancy Cleaning

• A minimum of 48 hours’ notice is required to cancel or reschedule.

• Cancellations made with less than 48 hours notice will incur a charge equal to the quoted service price.

10.3 Carpet Cleaning

• BC reserves the right to adjust service terms based on the property’s condition.

• Additional charges may apply for parking, congestion, and key collection.

• A minimum £95 + VAT call-out fee applies.

11. Post-Service Conduct

• The Customer agrees not to hire or use any cleaners introduced by BC for private services. A £400 referral fee will be charged if this occurs.

Health and Safety Compliance Services

12. Services Offered

Brindley Services Ltd provides health and safety compliance services to landlords, businesses, and other entities. The services offered on the website are subject to availability and may be updated or modified at any time without prior notice.

13. Prices

All prices on our website, promotional materials, or quotations are subject to change without prior notice. Prices for specific services will be confirmed at the time of booking.

Prices include standard service charges but may be subject to additional costs based on your location or specific service requirements. Unless otherwise stated, all prices are exclusive of VAT.

14. Call-out and Hourly Rates

Our services may be subject to a call-out charge and/or hourly rates. These rates will be communicated to you before the booking confirmation.

• Call-out charges cover travel and initial assessment.

• Hourly rates will apply after the first hour, charged in increments as agreed.

15. Quotations

All quotations provided by Brindley Services Ltd are valid for 30 days unless otherwise stated.

• Quotations are based on the information provided by the client.

• Any changes to the scope of work may result in a revised quotation.

• Quotations do not include unforeseen additional work that may be identified during the service.

16. Deposits

For certain services, a deposit may be required to secure your booking.

• Deposits are non-refundable unless the service is cancelled by Brindley Services Ltd.

• The deposit amount and payment terms will be communicated when booking.

17. Cancellation of Bookings

You may cancel your booking by providing notice in writing or by contacting us directly.

• Cancellations made more than 48 hours before the appointment are free of charge.

• Cancellations made less than 48 hours before the appointment may be subject to a cancellation fee.

Brindley Services Ltd reserves the right to cancel a booking due to unforeseen circumstances or if the client fails to provide accurate information.

18. Missed Bookings

If you fail to attend a scheduled appointment or do not provide access to the property, you may be charged a missed booking fee.

• Missed booking fees cover time and travel costs incurred by our staff.

• Repeated missed bookings may result in the termination of services.

19. Termination of Services Agreement

Brindley Services Ltd reserves the right to terminate a service agreement if:

• The client fails to meet payment terms.

• The client behaves in an abusive, threatening, or inappropriate manner.

• The scope of work exceeds what was initially agreed upon without further negotiation.

Termination will be communicated in writing, and any outstanding payments must be fully settled.

20. Errors and Omissions

While we strive to ensure that all information on our website and communications is accurate, errors and omissions may occur.

21. Limitation of Liability

Brindley Services Ltd will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or our services.

While we strive to ensure that the information provided on this website is accurate and up-to-date, we do not guarantee its accuracy, completeness, or reliability.

22. Safe Premises and Insurance

• The Customer is responsible for ensuring the premises are safe for cleaning work.

• Brindley Services Ltd staff will not work in hazardous conditions.

• The Customer agrees that Brindley Services Ltd is not liable for damage caused by abrasive products or bleach.

23. Confidentiality and Data Protection

• All Customer information is confidential and will not be shared without consent.

• Brindley Services Ltd complies with the Data Protection Act 2018 and is registered with the ICO (Information Commissioner’s Office).

24. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

By booking a service with Brindley Services Ltd, the Customer agrees to be bound by these Terms and Conditions.